Garantie

Two-Year Limited Warranty

Effective from: August 2026

At Pininfarina Hybrid Watches, we believe that exceptional design should be made to last. Our products combine iconic Italian design with intelligent technology, premium materials and everyday functionality. We stand behind the quality of every genuine Pininfarina Hybrid Watch with a Two-Year Limited Warranty.

This warranty applies to watches purchased through the official Pininfarina Hybrid Watches website or from an authorised retailer or distributor.

1. Warranty Period

Your Pininfarina Hybrid Watch is covered by this Two-Year Limited Warranty for a period of twenty-four (24) months from the original date of purchase.

The original proof of purchase, order confirmation or sales receipt may be required to validate a warranty claim.

Any repair or replacement provided under this warranty does not extend or restart the original warranty period unless required by applicable law.

2. What This Warranty Covers

During the warranty period, we will, at our discretion, repair or replace the product or defective component free of charge where a fault is found to be the result of a defect in materials or workmanship under normal and intended use.

Subject to inspection, this warranty may cover:

Defects in the watch case, crystal, hands or other components caused by faulty materials or workmanship.
Manufacturing defects affecting the movement or internal electronic components.
Defects affecting the normal operation of the watch's buttons, crown or other controls.
Battery or charging faults resulting from a manufacturing defect.
Faults affecting the watch's intended connectivity or core functionality where caused by a defect in the product.
Manufacturing defects in the supplied charging accessories, where applicable.

Where an identical replacement is unavailable, we may provide a product of equivalent specification and value.

3. What Is Not Covered

This warranty does not cover damage, faults or defects resulting from:

Normal wear and tear, including cosmetic scratches, dents, fading or deterioration through ordinary use.
Accidental damage, misuse, abuse, neglect or improper handling.
Damage caused by drops, impacts, crushing or other external forces.
Damage resulting from use contrary to the product instructions or intended purpose.
Damage caused by unauthorised repairs, modifications or alterations.
Products that have had their serial number, identification markings or other identifying information removed, altered or made illegible.
Loss or theft of the product or any component.
Consumable components or items subject to normal wear, including straps, unless the issue is caused by a manufacturing defect.
Cosmetic damage that does not affect the functionality of the product.
Damage caused by exposure to conditions outside the product's specified environmental or water-resistance limits.
Damage caused by the use of non-approved chargers, accessories or replacement components.
Software, app or connectivity issues caused by changes to third-party operating systems, smartphones, Bluetooth services or other external technologies that are outside our reasonable control.

4. Water Resistance

Where your Pininfarina Hybrid Watch is described as water resistant, this rating applies only within the limits specified for the individual product.

Water resistance is not a permanent condition and may be affected by normal wear, impacts, ageing of seals or damage to the watch.

Damage caused by use beyond the product's stated water-resistance rating is not covered by this warranty.

We recommend that customers consult the product specifications and care instructions before exposing their watch to water or moisture.

5. Battery Performance

Rechargeable batteries are consumable components and will naturally reduce in capacity over time depending on usage, charging habits and environmental conditions.

A reduction in battery capacity resulting from normal use and ageing is not considered a manufacturing defect and is not covered by this warranty.

However, a battery that fails due to a defect in materials or workmanship during the warranty period may be repaired or replaced in accordance with this warranty.

6. Smart Features and Companion App

Our hybrid watches are designed to provide intelligent wellness, activity and connectivity features while maintaining the timeless appeal of a traditional watch.

Features may require connection to a compatible smartphone and use of the relevant Pininfarina companion application.

We may provide software, firmware or app updates to maintain, improve or enhance the performance of the product. Features, compatibility and functionality may evolve over time.

This warranty covers defects in the physical product but does not guarantee uninterrupted availability of every digital feature, third-party service or smartphone compatibility for the lifetime of the product.

Health and wellness information provided by the watch or companion app is intended for general informational and lifestyle purposes only and should not be used as a substitute for professional medical advice, diagnosis or treatment.

7. How to Make a Warranty Claim

If you believe your product has developed a fault covered by this warranty, please contact our Customer Support team before returning the product.

Customer Support Email: support@pininfarina-hybridwatchbyglobics.com

Please provide:

Your name and contact details.
Your order number or proof of purchase.
The model and, where applicable, serial number of your product.
A clear description of the issue.
Photos or videos demonstrating the fault, where requested.

Please do not send your product to us until you have received return instructions from our Customer Support team.

8. Inspection and Resolution

Once your product has been received, it may be inspected by our technical team to determine whether the fault is covered by this warranty.

If the claim is approved, we will, at our discretion:

Repair the defective product or component; or
Replace the defective product or component with the same or an equivalent product.

If the issue is determined not to be covered by this warranty, we may provide details of any available repair or replacement options.

9. Consumer Rights

This warranty provides additional benefits and does not affect your statutory rights.

Depending on the country in which you purchased the product, you may have legal rights relating to faulty or defective goods that apply independently of this warranty. These rights may vary by jurisdiction.

Nothing in this warranty is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.

10. Warranty Provider

This Two-Year Limited Warranty is provided by the legal entity responsible for the sale of your Pininfarina Hybrid Watch.

For products purchased through an authorised retailer or distributor, you may also contact the original retailer in accordance with applicable consumer protection laws.

Our Commitment

Every Pininfarina Hybrid Watch is created around a simple principle: technology should simplify life, not complicate it. We combine timeless design, intelligent technology and everyday usability to create products designed to be worn, enjoyed and relied upon.

We are committed to supporting your product throughout the warranty period and ensuring that, should something go wrong due to a manufacturing defect, we will work with you to put it right.

Customer Support: support@pininfarina-hybridwatchbyglobics.com