Returns & Refunds

Try PURA Free for 30 Days

We want you to love your Pininfarina Hybrid Watch.

That's why every purchase made through our US website comes with a 30-Day Free Trial.

Wear it. Live with it. Make up your mind.

If for any reason your watch isn't right for you, you may return your order within 30 days of delivery for a full refund.

Your 30-Day Free Trial

✓ Try your watch for 30 days
✓ Full refund if you decide not to keep it
✓ Dedicated Customer Support
✓ Simple return process
✓ No subscription required

30-Day Free Trial Policy

You may return your watch within 30 days of receiving your order for a full refund.

Your trial is designed to allow you to experience the watch as part of your everyday life. You may wear the watch, connect it to the Pininfarina VITA app and use its features during the trial.

To qualify for a full refund, products must be:

Returned within 30 days of delivery
Returned in good condition, allowing for reasonable use during the trial
Unpaired from the Pininfarina VITA app
Returned with all included accessories
Returned with the original packaging, manuals and included materials where reasonably available

We recommend keeping the original packaging until you have decided whether to keep your watch.

If you are unsure whether your return qualifies, please contact our Customer Support Team. We will be happy to help.

How Do I Return My Order?

Step 1 — Contact Us

Contact our Customer Support Team at:

support@pininfarina-hybridwatchbyglobics.com

Please include:

Your order number
Your full name
Reason for return (optional)

Step 2 — Receive Your Return Instructions

We will provide:

Return instructions
Return authorisation details
A printable return shipping label where applicable

Step 3 — Return Your Watch

Pack your watch securely and return it using the instructions provided.

Refunds

Once your return has been received and inspected by our warehouse team, we will process your refund.

Our typical processing times are:

Return inspection: 1–3 business days
Refund processing: Up to 7 business days
Bank/payment-provider processing: Up to 14 business days, depending on your payment provider

Refunds will be issued to the original payment method used when placing the order.

You will receive an email confirmation once your refund has been processed.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, incomplete, incorrect or develops a fault, please contact us as soon as possible.

Please include:

Order number
Photos of the issue where applicable
Description of the problem

We will assess the issue and, where appropriate, arrange a replacement, repair or refund.

Your statutory consumer rights and any applicable warranty rights are separate from this 30-Day Free Trial and are not affected by this policy.

Can I Change or Cancel My Order?

We begin processing orders quickly to ensure prompt delivery.

If you need to amend or cancel an order, please contact us immediately after placing it.

While we cannot guarantee changes once an order has entered fulfilment, our team will always do their best to assist.

Exchanges

If you would like a different model or colour, please contact our Customer Support Team.

Where possible, we will assist with arranging an exchange or provide guidance on placing a replacement order.

No Subscription

Pininfarina Hybrid Watches do not require a recurring subscription to use the watch or the Pininfarina VITA app.

Need Help?

Our Customer Support Team is available to assist with questions regarding your order, delivery, trial, returns or warranty.